Almost 1 in 5 travellers told by rental company that credit card was not working forcing them to purchase their excess waiver insurance.
Half of hire car drivers (47%) have felt misled about how much a hire car would cost, with many drivers only finding out the real cost when they pick up the car at the rental desk.
42% of hire car drivers have driven a hire car without fully understanding exactly what insurance they have and what it covers. This is especially concerning as excess liability, the amount drivers might have to pay if the hire car is damaged or stolen, is now over £2,000 in some locations.
The extras sold at car hire rental desks can often double the price of the original quote, but new research has found that it is possible for the car to end up ten times more expensive than the original quote.
Data from 2016 shows that approximately one in four people said the car hire insurance claim they put in was due to an incident that wasn’t their fault, and that Saturday 2nd July 2016 was the day our customers were most likely to damage their hire cars.
Families looking to hire a compact family car in Europe this summer should shop around first as prices can vary significantly within the same destination.
Car hire companies are lining their deep pockets with a 'winterisation' charge at many European ski destinations this winter.
All prices within this section were correct at time of publication.