At iCarhireinsurance, we are committed to going the extra mile for our customers and wherever possible, exceeding their expectations. If you believe that we have not delivered the service you expected, or you are concerned about any aspect of our service, please let us know.
Please provide us with all the information required* and we will make sure your enquiry is handled quickly and effectively. We will use the information you give us to provide valuable feedback about our service. If you do not require a response please let us know
iCarhireinsurance (Halo Insurance Services Limited) are authorised to issue a final response to your complaint but where appropriate, the final response may be issued by your insurer, Zurich Insurance plc.
*Information required:Your First and Last Name
or write to us at:The Complaints Department
If you have purchased your policy online, you can submit a complaint through the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr who will notify the local Financial Ombudsman Service on your behalf.
Please note there may be a slight delay while your complaint is directed to us.
If you are still not satisfied after the review, or you have not received a written offer of resolution within eight weeks of the date we received your complaint, you can refer your complaint to the Financial Ombudsman Service. They can be contacted at:Financial Ombudsman Service
You must approach the Financial Ombudsman Service within 6 months of our final response to your complaint. We will remind you of the time limits in our final response. Your rights as a customer to take legal action remains unaffected by the existence or use of any complaint procedures referred to above. However, the Financial Ombudsman Service will not adjudicate on any case where litigation has commenced.