Coronavirus (COVID-19) is affecting us all in different ways, and we want our customers to know that we will continue to support you during these unprecedented times.
Our customer service and claims teams are still operational and will help in any way they can, however we do ask that customers email us with any questions or concerns rather than call, unless absolutely necessary.
We advise all UK customers who are due to travel to monitor and follow the advice issued by the Foreign and Commonwealth Office (FCO - www.gov.uk/foreign-travel-advice). All non-UK customers should monitor and follow the advice given by your local Foreign Office.
For those looking for further information around current lockdown restrictions in other territories, we've pulled together a COVID-19 travel restrictions tracker which contains up-to-date information on lockdown statuses across the globe. Click here to view the tracker.
If you'd like to make a claim, please click on this link to take you through to our Claims Notification Process.
Annual policy holders can cancel their policy free of charge and receive a full refund if either of the following applies:
1. Their policy hasn't started
2. They're within the 14-day cooling off period
Single trip policy holders can cancel their policy and receive a full refund so long as their policy hasn't started.
To make a cancellation request, please contact us at firstname.lastname@example.org.
If you want to make any changes to your policy, i.e. defer your start date or upgrade your policy, please email us at email@example.com. Please also refer to our Policy Wording and IPID documents which were issued with your purchase confirmation email.