The Guardian piece doesn't make easy reading:
- a fine scratch costing £420 to repair, which the customer believes he pointed out when picking the car up
- a £550 credit card charge for damage, when nobody was there to check the car on pick-up or return and the customer says the damage did not exist
- a £70 credit card charge to fill the car up
We recently conducted a survey with YouGov which revealed that over 90% of people did not realise that that if their hire car was damaged or stolen in Europe, even if it wasn't their fault, then they would be liable for the first part of a claim i.e., the excess amount of up to £1500. Car rental companies usually charge around £15 a day for car hire excess insurance so it pays to buy it in advance from specialist car hire excess insurance providers, like iCarhireinsurance.com.