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Thursday, 01 March 2012 10:04

It's Outrageous

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-         -  Traveller Charged £66 for Returning Hire Car With Full Tank

-          - BBC Travel Expert Charged for Hire Car Upgrade

It's been a bad weekend for car hire companies in the nationals this weekend.

First the Guardian featured a reader who was charged £66 for returning his hire car with a full tank when it should have been delivered empty.  The crafty company changed the T&Cs at the rental desk, when he picked the car up, and the customer did not spot this change in the small print.

"Full-to-empty has become the latest and sneakiest device used by hire-car firms to boost revenues," said Miles Brignall, the Guardian's consumer champion.  "Several firms now do it, knowing it is impossible to return a car with no fuel. It particularly hits those who don't use the car much during the week, and have to return it half full."

Then the BBC's travel expert and Independent's travel editor, Simon Calder, also managed to get hoodwinked by a car hire company when he verbally refused an upgrade to his booked hire car but found the upgrade cost was subsequently charged to his credit card anyway.

Let us know if you've been wrongly charged by a car hire company or feel you have been treated unfairly.   Let's stamp out these underhand practices once and for all.



Last modified on Wednesday, 16 October 2013 13:07
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