We’ve heard similar complaints from customers renting across Europe last year. As the grip of the recession worsened rental company fleets contracted leading to inevitable supply and demand imbalances. In fact, in the first half of 2010 the UK European Consumer Centre reported that complaints were up by over 30% on previous years. Two of the main causes of complaints were customers being charged in advance for vehicles that were not available and also customers being charged for damage to the vehicle that they didn’t believe they’d caused. Both of these complaints may well be symptomatic of ageing rental fleets as the squeeze on finances took hold across Europe.
If these latest reports from Ireland are anything to go by, the worst could well be over for car hire customers who may now be able to access better deals and enjoy more choice when renting vehicles for their summer holidays this year. Complaints about availability may well be a thing of the past, and of course incurring charges for damage that you haven’t caused can be easily avoided by taking out a car hire excess insurance policy from iCarhireinsurance.com.
This blog references articles from the Irish Times which can be found on the following links
“February sales up thanks for car hire” – 2nd March 2011.
“Car Rental Shortage could affect tourism” – 3rd March 2010.
“Tourism sector fears rise in the cost of car hire” – 3rd March 2010.
It also references a report by the UK European Consumer Centre published in July 2010 which can be downloaded here.