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Wednesday, 16 November 2011 13:05

Dubious Dublin airport car rental staff

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Over the past several months, we have been tracking, reading, reviewing and replying to comments and feedback from our lovely interested readers and carhire excess insurance policyholders who travel to the beautiful Republic of Ireland, whether for business or leisure.    All customers would have hired a car and collected it at Dublin airport.

What strikes us from the comments coming in, is the fair amount of problems the car rental company staff from the various car rental firms at Dublin airport are giving our customers as well as our competitors.


We know car rental companies treat ancillary insurance sales as a profit centre, but incentivising staff for selling excess waiver to customers results in a poor showing of morals and customer service.  Your car hire excess policy with us is always valid and not one single car rental company has any say whether it is permissible or not.  Remember this is a separate contract between an individual (you) and an a regulated and authorised insurance company.

Please note we will take action with the European Commission on your behalf if you let us know of the following about any car rental company you have dealt with where:-

1.       they have advised that our excess insurance policy is not valid.

2.       you have been pressured to buy additional excess waiver protection.

3.       you have been told this type of insurance is compulsory and you are required to purchase it only from the car rental firm.

4.       that you have been told they will not honour your reservation if you decided to decline their insurance.

Behaviour of this nature is not acceptable and it is not treating customers fairly.  If you are reading this and have been to any other city or airport where you have experienced the above, please write to us at This email address is being protected from spambots. You need JavaScript enabled to view it..  Let us know who the name of the car rental company, their branch location, City and give us a summary of the overall service you have received.  We will take action!

With the economic uncertainty and low growth environment experienced in Ireland (as well as the rest of Europe), it has been challenging for many business involved in the tourism and travel sectors.  According to the Central Statistics Office (CSO) in Ireland, in the last three years), the country has seen a decrease in the number of overseas visitors by 23% (from 7.8M in '08 to 6.0M in '10) and could be lower when the 2011 statistic is released.

By the way, Dublin airport is conveniently located just to the north of Dublin City Centre. It is situated near the M50 and M1 motorways.  You can get a hire car from the major car rental companies at the airport with ease so it is an attractive option when landing at Dublin airport.  Also, you can get to and from the airport by bus and taxi.  There are services from nearby train stations that operate a shuttle bus to Dublin Airport.

Last modified on Wednesday, 16 October 2013 13:44
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