Welcome to the Online Claims Notification Portal for policyholders underwritten by Newline Group.

Please read through the Important Notice below before proceeding with your claim to ensure you have the required documentation to hand.

Important Notice

Before proceeding with your claim, please ensure that you have the following documentation to hand in a digital format ready for upload:

Copy of Vehicle Rental Agreement

Copy of your Rental Company’s
Damage Report

Copy of invoices and receipts confirming any amount you paid in respect to your claim

Copy of Credit Card statement showing proof of payment for the damages being claimed.

Copy of Police Report (usually only applies if involved in a serious incident or if the vehicle was stolen)

Note: If you don't have any of the below documentation to hand or it's not in the correct format, you can still submit your claim online and provide the supporting documentation via post or at a later date.

Claims Process

  • Have to hand all the documentation listed above.


Choose 'Start your online claim' - you'll then be directed to the claims portal and asked for details about your policy and your rental.


Your claim will be reviewed and processed by a claims handler.


A decision is made on your claim.


If successful, payment is made straight to your bank account.

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Insurer details

Newline Insurance Company Limited” is a private limited company incorporated in England and Wales. Registration No. 04409827. Registered Office: 1 Fen Court, London England EC3M 5BN. Newline Insurance Company Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Newline Insurance Company Limited’s company number is 04409827 and its FCA Firm Reference Number is 435028.

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