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Our Car Hire Experts
Name: Ernie
About: Car hire insurance pioneer, industry expert focussed on value for money.
Likes: Transparent information, customer satisfaction.
Dislikes: Industry jargon.
Name: Ben
About: Car hire expert focused on consumer experience.
Likes: 1st class customer experience.
Dislikes: Bad practice and sloppy service.
Car Hire Insurance Blog
Wednesday, 16 November 2011 13:05

Dubious Dublin airport car rental staff

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Over the past several months, we have been tracking, reading, reviewing and replying to comments and feedback from our lovely interested readers and carhire excess insurance policyholders who travel to the beautiful Republic of Ireland, whether for business or leisure.    All customers would have hired a car and collected it at Dublin airport.

What strikes us from the comments coming in, is the fair amount of problems the car rental company staff from the various car rental firms at Dublin airport are giving our customers as well as our competitors. featured again in the Sunday Times this weekend (13 November 2011), this time for its car club insurance which protects customers who are members of car sharing clubs from high excess charges.   As the only company in the UK that offers a specialist insurance policy to car club members, was recognised with a 'Sunday Times Best Buy' award earlier in the year. is now officially one of the UK's hottest new companies, according to the Startups Awards 2011.

Down to the last three for the Online Business of the Year Award, described as "a groundbreaking new online insurance service that individuals and companies that hire vehicles in the UK or abroad cannot afford to be without."


Monday, 17 October 2011 12:05 Wins Web Award

Written by has won a Travel Standard of Excellence award from the US Web Marketing Association, which awards the best websites on the World Wide Web. Now in its 15th year, the WebAward programme is the leading global website award competition.

Thursday, 25 August 2011 11:15

Newspaper Customer Champion Teams - the unsung heroes!

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Are Newspaper Customer Champion Teams the Only Way to Stimulate a Response From Car Rental Companies?

While the Guardian this week vowed to 'take on' the car hire firms in response to a flood of disgruntled consumer letters, we at remain staggered at the high cost and poor levels of customer service that people are experiencing at the hands of the car rental companies.

It is about time we start using this blog to let you know who is treating customers poorly and how to do something about it.  We will not list the naughties on this particular blog, but we will try our best going forward to tell you about those companies we see as treating customers unfairly.  Pay close attention to any miss-selling practices revolving around Excess Waiver Insurance or better known as Car Hire Excess Insurance.

A dispute resolution service from our friends at the British Vehicle Rental and Leasing Association (BVRLA) are operating on behalf of the pan-European rental industry it has been discovered.

Monday, 06 June 2011 17:02

Halo Insurance short-listed for prestigious award

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Halo Insurance is up for a top spot at the prestigious British Insurance Awards 2011.  Now in their 17th year, the Awards reward first class performance, innovation and achievement.

Anyone with a holiday planned over the next couple of months must be worried at the news that another Icelandic volcano has started to disrupt travel across Europe. The 2010 eruption was said to be a “once in a hundred year” event yet a little over 12 months down the line we’re having another one!

Monday, 16 May 2011 20:43

The Ryanair effect in Spain

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Have you flown into or out of Barcelona's large airport?  If you have, you've probably been fortunate to fly out of the new Terminal 1 building, which dwarfs the old airport tri-terminal set up.  Well, I was recently there and as I looked across the tarmac from the new to old, I could not help looking at the multitude of Ryanair planes on the ground.  This is Barcelona!!!  Spanair, Vueling, where are you hiding!  They had taken over practically the old airport.    Navy-blue and yellow tail fins of a Ryanair plane (locally pronounced "Ria-ner") too many!  They roam like passenger buses through the vast number of runways at the new airport.

On the 11th February, “Which?” the consumer magazine launched a super complaint into the practise of levying surcharges on transactions using debit or credit cards to complete a purchase. The basis of Which’s complaint is that this practise “results in distortionary effects on competition, primarily through reducing the clarity of advertised prices…”

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