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Our Car Hire Experts
Name: Ernie
About: Car hire insurance pioneer, industry expert focussed on value for money.
Likes: Transparent information, customer satisfaction.
Dislikes: Industry jargon.
Name: Ben
About: Car hire expert focused on consumer experience.
Likes: 1st class customer experience.
Dislikes: Bad practice and sloppy service.
Car Hire Insurance Blog
Thursday, 25 August 2011 11:15

Newspaper Customer Champion Teams - the unsung heroes!

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Are Newspaper Customer Champion Teams the Only Way to Stimulate a Response From Car Rental Companies?

While the Guardian this week vowed to 'take on' the car hire firms in response to a flood of disgruntled consumer letters, we at remain staggered at the high cost and poor levels of customer service that people are experiencing at the hands of the car rental companies.

It is about time we start using this blog to let you know who is treating customers poorly and how to do something about it.  We will not list the naughties on this particular blog, but we will try our best going forward to tell you about those companies we see as treating customers unfairly.  Pay close attention to any miss-selling practices revolving around Excess Waiver Insurance or better known as Car Hire Excess Insurance.

A dispute resolution service from our friends at the British Vehicle Rental and Leasing Association (BVRLA) are operating on behalf of the pan-European rental industry it has been discovered.

Monday, 06 June 2011 17:02

Halo Insurance short-listed for prestigious award

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Halo Insurance is up for a top spot at the prestigious British Insurance Awards 2011.  Now in their 17th year, the Awards reward first class performance, innovation and achievement.

Anyone with a holiday planned over the next couple of months must be worried at the news that another Icelandic volcano has started to disrupt travel across Europe. The 2010 eruption was said to be a “once in a hundred year” event yet a little over 12 months down the line we’re having another one!

Monday, 16 May 2011 20:43

The Ryanair effect in Spain

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Have you flown into or out of Barcelona's large airport?  If you have, you've probably been fortunate to fly out of the new Terminal 1 building, which dwarfs the old airport tri-terminal set up.  Well, I was recently there and as I looked across the tarmac from the new to old, I could not help looking at the multitude of Ryanair planes on the ground.  This is Barcelona!!!  Spanair, Vueling, where are you hiding!  They had taken over practically the old airport.    Navy-blue and yellow tail fins of a Ryanair plane (locally pronounced "Ria-ner") too many!  They roam like passenger buses through the vast number of runways at the new airport.

On the 11th February, “Which?” the consumer magazine launched a super complaint into the practise of levying surcharges on transactions using debit or credit cards to complete a purchase. The basis of Which’s complaint is that this practise “results in distortionary effects on competition, primarily through reducing the clarity of advertised prices…”

Friday, 15 April 2011 21:02

Satnavs are worthwhile

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Rental companies pepper their agreements with many hidden charges which could end up doubling or tripling the cost of the actual hire car itself.  We all know why you are here and this is great news, you have found a great website to start saving you money on your next hire car.  This time around, I don't really want to tell you about car hire excess insurance, but something more to do with car rental gadgets - the Satellite Navigation System, or better known to us as the "satnav".


In the majority of European rental car fleets, the satnav remains a luxury and depending on where you have just hired your vehicle from, it will most likely be extra if you decide to hire a vehicle fitted with one.  The trick is, can you get one in time before the rental desk at your pick-up location runs out of stock?

Wednesday, 06 April 2011 23:33

Talking Telematics with Insurance Times

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There is an emerging trend in the car insurance industry.  One that is making me feel very excited about the future of motor insurance and one that is catching like wild fire since the ECJ ruling on gender-based pricing.  Over the past couple of years, I have been following a technology referred to as 'Telematics' with interest.  It is the technology behind all of the 'pay as you drive' insurance products cropping up in the market targeting young drivers and those of us who travel low annual mileage.  The "Black box" is here and I had the opportunity to share my thoughts with one of the insurance industry's leading publications, Insurance Times.

Don't think this excludes the car rental industry.  It already applies in the management of small and large fleets of vehicles and their drivers, but telematics is destined to play a bigger role in the car hire products we access.

Wednesday, 30 March 2011 08:51

Increasing rental fleet sizes – good news for customers

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An article in the Irish Times caught my eye earlier this month, as figures for the Irish car industry and new car sales have reportedly increased by nearly 5% on the previous year. What’s more, these numbers have been buoyed by large sales to the Irish rental market with sales to Irish rental fleets accounting for nearly 17% of all new car sales in February alone.

This is good news for tourists to the Emerald Isle, at exactly the same time last year the same paper was reporting a drastic shortage in the rental fleet and expressed grave concerns that this would lead to drastic car hire price increases as demand outstripped supply. In fact, a reported halving of the supply of hire cars in the Irish rental fleet between 2006 to 2009 was estimated by the Department for Arts, Sport and Tourism to cost the Irish economy over €1billion.

Just recently, we found out Whipcar, UK’s first peer-to-peer car sharing club was listed as a Community Car Club by  That probably means it passed a checklist of requirements, but with this piece of news, we can certainly offer users of Whipcar our annual Car Club Excess Insurance products.

Is there an excess on Whipcar vehicles (even though they are someone else’s)?  The answer is yes.  Drivers are liable to pay a £500 car hire insurance excess if damage occurs during any Whipcar booking.  Whipcar offers Drivers the option to purchase a Damage Excess Waiver (DEW) for every hire. The excess waiver insurance costs £5 per day and reduces the Driver's financial liability from £500 to £250 in the unfortunate circumstance that a Whipcar Owner's car is damaged during hire.  If you get into the habit of using this, would not you prefer an annual car hire insurance policy for £39.99 from

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